Return Policy

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Return & Refund Policy

At Trendytweak, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, we offer an easy return and refund process. Please review our policy below to understand your options.

1. Returns

You may return any item within 15 days from the date of delivery, provided the following conditions are met:

  • The product must be unused, in the original condition, and in its original packaging.

  • The product should not be damaged or altered in any way.

  • The item must have the original tags attached, if applicable.

  • A valid proof of purchase (order confirmation or receipt) is required.

We do not accept returns on sale items, personalized products, or intimate items for hygiene reasons.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact us: Reach out to our customer support team at Trendytweak.in@gmail.com or call us at +91 83830 95047.

  2. Provide details: Mention your order number, the items you wish to return, and the reason for the return.

  3. Return instructions: Our team will guide you on how to return the item to us.

Once we receive the returned item, we will process the return and either issue a refund or exchange as per your preference.

3. Refunds

Once your return is approved, we will process the refund to the original payment method used for the order. Refunds will be processed within 7-10 business days after the return has been received and inspected.

Please note:

  • Shipping costs are non-refundable.

  • If the product is returned due to a customer’s change of mind, the customer will bear the return shipping charges.

  • Refunds for prepaid orders will be issued back to the account used for the original purchase.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, we can arrange an exchange as long as the returned item meets the conditions mentioned above.

Exchanges are subject to availability, and if the replacement item is unavailable, a refund will be issued.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately (within 48 hours of delivery) to initiate a return or exchange. We will cover the return shipping costs in such cases.

6. Non-Returnable Items

The following items are non-returnable:

  • Personalized or custom-made products

  • Gift cards

  • Intimate or sanitary items (e.g., underwear, swimwear)

  • Perishable items (e.g., food, flowers)

7. Cancellations

Orders can be canceled within 24 hours of placement. If the cancellation request is made after 24 hours, we will try our best to accommodate, but cannot guarantee cancellation.

8. Contact Us

If you have any questions about our return policy or need assistance with a return or refund, please feel free to reach out to us at:

Email: Trendytweak.in@gmail.com
Phone: +91 83830 95047
Business Hours: Monday - Friday, 9 AM - 6 PM

We hope you enjoy shopping with Trendytweak! Your satisfaction is our priority, and we’re here to assist you with any concerns.